Industry Leaders Use FraudAware To
Build A Tone at the Top of
“Doing the Right Thing”...
A leading international financial institution implemented a two-phase fraud awareness training program for its customer service representatives. The program started with a series of workshop-style sessions for groups of 25-30 corporate managers. They learned about the major external and internal frauds threatening their company and provided feedback about the specific issues they wanted incorporated into the Phase 2 Web-based roll-out of the program for the full customer service team. Animated scenarios, interactive exercises and engaging quizzes were added on topics including social engineering, document forgery and fraudulent account applications.
One of the Las Vegas Strip’s big casino-hotels used FraudAware to train several hundred retail, food service and hotel managers in the telltale signs of hospitality fraud. They were taught to watch for red flags of inventory shrinkage, vendor kickbacks, fraudulent returns, credit card fraud, identity theft and payroll schemes. Security executives reported a jump in fraud hotline calls immediately following the FraudAware training.
One of America’s most respected life insurance companies used FraudAware’s Web-based program to train a large group of customer service representatives about all major types of internal and external fraud affecting their industry. They also incorporated customized content to assist their reps in detecting attempts by life insurance policyholders to fraudulently change beneficiaries via phone ... to submit forged insurance documents...and to commit various types of identity fraud.